Job Title
Summary of the role
As part of the CMS Hotel Content Management team, the Data Analyst works on data quality improvement by checking static descriptive content stored in Amadeus and dynamic data returned by Hotel Chains at the time of shopping/booking in order to detect incorrect or missing content. The Data Analyst sends reports to Product Management and all teams involved, informs Hotel Chains of all issues or changes to be made, and enhance the Hotel Content platform by adding data via cryptic entries, sending XML messages or adding files to an FTP server. in case of functional issues are detected, the Data Analyst will open IRs to R&D teams and do the follow-up.
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The Data Analyst performs extensive data checks in Amadeus cryptic, graphic interfaces as well as API-Web Services, in messages transmitted by Hotel Chains, and by analyzing the Business Intelligence reports.He/she will also support Product Management for tasks that require lots of manual checks and will assist in improving the generation of automated reports by identifying specific key elements or performing data clean-up.
The Data Analyst will assist in managing Hotel Content Management: Customer product activations, data updates in production, operational support to implementations, data monitoring, investigations of IR/PTRs and solution findings through data correction, escalation & follow-up.
In this role you'll:
Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
Works with a moderate level of guidance and direction from manager.
Specific accountabilities:
At the entry level Data analyst is accountable of Data Maintenance & Content Management activities:
Ensure correct & appropriate Data is received from providers & partners as defined by SLA
Ensure total integrity of product-related Data according to products and customer segment
Provide ad-hoc support to content management-related issues
Provide Quality Analysis, Quality Checks & monitoring of product Implementation project
At Hotel property creation time, systematically checks Hotel Details and Features. Advise Hotel Providers to add or correct missing/incorrect content and perform any necessary updates in Amadeus.
A Posteriori (Existing Properties) Monitoring - Check of data provided by Hotel Providers and identify inconsistencies that need to be reported to our Data Providers
Advise Hotel Providers to add or correct missing/incorrect content and perform any necessary updates in Amadeus.
A Posteriori (Existing Properties) Monitoring - Descriptive and Dynamic content - Control BI reports showing Hotel Amenities, Pricing, and Single availability data compared to what is received in XML feed /Hotels Plus.
Help in improving the algorithm of the application by generating automated reports by enhancing list of keywords for some specific elements or performing data clean-up.
Negotiated Rates Audit: Perform the validation of negotiated rates, perform an analysis of the results, and identification of the reasons why those rates are not being returned as they should.
Rate loading: Update/map negotiated rate plans in the Amadeus platform as per rate loading instructions received from hotel properties. Manage access and security in the four Global Distribution Systems and ensure rates are properly returned.
Availability Audit: Perform the audit on hotel properties, creating reports to be sent to Hotel Chains
Handle hotel partner registration requests, the form of payment activation, and define margin and commission management. Ensure requests are correctly managed and on time. Improve the feedback from sales on processing times and quality of service.
Ensure correct & appropriate Data is received from Customers & Providers as defined by SLA.
Support production by solving and monitoring data problems (Irs/PTRs) respecting SLA
Ensure total integrity of product-related Database according to products and customer segment.
Provide Quality Analysis, Quality Checks & monitoring on product Implementation project.
About the Ideal Candidate:
Bachelors Degree preferred
Minimum 3 years of experience on Content management department or 2 years of experience in product definition or Implementation teams.
Good understanding of Hotel Industry, Hotel distribution, GDS environment and Content Management activities.
Excellent communication skills. Other languages will be taken into consideration.
Knowledge on Amadeus products and solutions, Incident / Problem management is a plus.
Very good analytical, Problem identification, decision making skills.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
