Customer Service Representative


 

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PERMANENT WFH AND COMPUTER IS PROVIDED

Please read carefully before applying.

Strict Qualifications:

Applicants must be residing within NCR, Laguna, Rizal, Cavite and Bulacan. (Outside of the said locations are NOT QUALIFIED and DO NOT APPLY).

Applicants can apply with or without BPO experience.

Please put your current address on your resume otherwise your application will be denied.

Night shift schedule and start date is urgent.

Limited slots only.

Job Descriptions:

This position provides Customer Service Support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Maintain basic knowledge of client products and/or services.

Prepare complete and accurate work including appropriately notating accounts as required.

Benefits:

With HMO

With Government-Mandated Benefits such as SSS, Pag-ibig and Philhealth.

Paid training

Competitive salary plus allowances

Leave Credits

Every process is virtual.

Virtual training.

Job Type: Full-time

Salary: Up to Php22,000.00 per month

Benefits:

  • Health insurance
  • Paid training
  • Promotion to permanent employee
  • Work from home

Schedule:

  • 8 hour shift
  • Night shift

Supplemental pay types:

  • 13th month salary
  • Bonus pay
  • Overtime pay

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