JOB DESCRIPTION
- Customer Support: Assisting customers with their inquiries, providing product or service information, troubleshooting technical issues, and resolving complaints in a timely and professional manner.
- Language Skills: Communicating fluently in SPANISH to assist customers who prefer or require assistance in their preferred language. This includes both verbal and written communication.
- Relationship Building: Building rapport and establishing positive relationships with customers by actively listening to their needs and concerns, empathizing with their situations, and ensuring a personalized and friendly customer experience.
- Problem Solving: Identifying and resolving customer problems by analyzing the situation, researching information, and proposing appropriate solutions. This may involve coordinating with other departments or escalating complex issues to supervisors.
- Documentation: Maintaining accurate and detailed records of customer interactions, inquiries, complaints, and resolutions in a customer relationship management (CRM) system or similar tools. This helps in tracking customer trends, identifying recurring issues, and providing feedback to improve products or services.
- Product Knowledge: Developing a comprehensive understanding of the company's products or services to effectively assist customers, provide accurate information, and make appropriate recommendations.
- Team Collaboration: Collaborating with other team members and departments, such as sales, technical support, or billing, to ensure a seamless customer experience and resolve customer issues that require cross-functional assistance.
- Multitasking and Time Management: Handling multiple customer inquiries simultaneously while maintaining a high level of service quality and adhering to established response timeframes.
- Adherence to Policies: Following company guidelines, procedures, and policies to ensure consistent service delivery, data privacy, and compliance with legal and regulatory requirements.
- Continuous Learning: Staying updated with product knowledge, industry trends, and customer service best practices through training sessions, workshops, or self-study to enhance skills and provide better support to customers.
JOB REQUIREMENT
- Fluency in SPANISH strong verbal and written communication skills and ability to effectively switch between languages and provide accurate translations is crucial.
- A strong customer service orientation is important, including active listening, empathy, patience, and the ability to handle difficult or irate customers professionally.
- Excellent communication skills in both verbal and written forms.
- The ability to analyze customer issues, identify solutions, and take proactive steps to resolve problems is vital.
- Strong interpersonal skills are essential for building positive relationships with customers and colleagues.
- Multitasking and Time Management skills
- Product/Service Knowledge. A good understanding of the company's products or services is necessary to provide accurate information, address customer inquiries, and make appropriate recommendations.
Job Type: Full-time
Salary: From Php80,000.00 per month
Benefits:
- Company events
- Health insurance
- On-site parking
- Paid training
- Staff meals provided
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Weekends
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Overtime pay
Ability to commute/relocate:
- Antipolo, Rizal: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 2 years (Required)
Language:
- English (Preferred)
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