About the Company: H&H Medical Supply is a leading supplier of medical products and services to healthcare providers and patients across California. We are committed to improving the quality of life of our clients by providing them with the best medical supplies and exceptional customer service.
Job Description: We are looking for a Customer Service Representative who is passionate about providing outstanding customer service and helping people. The ideal candidate will be responsible for handling a high volume of inbound calls, emails, and chats from our clients. You will also be responsible for resolving customer inquiries, concerns, and issues related to our medical supply products and services.
Responsibilities:
- Answering incoming calls, emails, and chats from customers promptly and professionally
- Providing accurate information and resolving customer inquiries, concerns, and issues related to our medical supply products and services
- Assisting customers with product orders, returns, and exchanges
- Maintaining accurate and complete records of customer interactions and transactions
- Collaborating with internal teams to resolve customer issues and improve processes
- Meeting or exceeding customer service quality standards and targets
Requirements:
- High school diploma or equivalent
- 1+ years of experience in customer service or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making skills
- Ability to multitask and work under pressure in a fast-paced environment
- Familiarity with medical supply products and services preferred
- Proficiency in Microsoft Office and CRM software
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement. If you are passionate about providing excellent customer service and making a positive impact in people's lives, we encourage you to apply for this exciting opportunity.
To apply, please submit your resume and a cover letter highlighting your relevant experience and qualifications.
Job Type: Full-time
Pay: Php19,122.43 - Php24,585.98 per month
Benefits:
- On-site parking
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Senior High School (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Language:
- English (Preferred)
$ads={1}
$ads={2}