GrowthAssistant is looking for a Customer Support/Engagement Assistant to join a growing company in the US. This person will drive customer satisfaction by fielding customer inquiries and actively engaging with customers via social media platforms. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.
The Benefits
- Work From Home
- Attendance, Performance, and Referral Bonuses
- Paid Holidays and Time Offs
- Health Insurance Card
The Role
- Content Moderation and Community Engagement across all social media platforms (Facebook, Instagram, Tiktok)
- Reporting (performance of paid ads, etc)
- Respond to customer reviews
- Track customers' comments/feedback/requests
- Answer customer product-based queries via email and other communication platforms with templated responses and escalate issues if necessary
The Requirements
- More than 2 years of experience with customer service platforms (Gorgias, Zendesk, Hubspot, LiveAgent, etc)
- More than 1 year of experience social media content moderation and community engagement
- Experience with Slack, Google Suite and Google Sheets
- Ability to adapt to dynamic changes in the workplace
- Strong English verbal and written communication skills
- Amenable to work on Australian Eastern Standard Time
We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow, and take on more responsibilities along the way.
Job Type: Full-time
Pay: Php35,000.00 - Php55,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Night shift
Experience:
- Customer support: 2 years (Preferred)
- Social media management: 2 years (Preferred)
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