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WE ARE HIRING!
BILINGUAL CSR (Customer Service Representative)
Accounts;
* Automobile
* Healthcare
Qualifications
- Can speak KOREAN, MANDARIN, CANTONESE, AND VIET fluently or at least 80%
- All pure Korean, Chinese, and Viet are welcome to apply as long as you can speak English
- With or Without experience
- With 2 years of work-related experience is an advantage
Job and Responsibilities
✅ Deal directly with customers either by telephone or electronically (email/Chat)
✅ Perform customer verifications
✅ Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
✅ Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
✅ Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
✅ Follow up with customers to ensure high-level satisfaction and determining future requirements
✅ Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
✅ Process orders, forms, applications and requests
✅ Record details of inquiries, comments, complaints and actions taken
✅ Communicate and coordinate with internal departments
✅ Follow up on customer interactions
✅ To perform ad hoc duties assigned by team leader when needed
What we offer;
- Competitive Salary Package
- Great Perks (Allowances, Incentives, Bonus, etc.)
- Hybrid work set-up
- Night Shift / Rotation Shift
- On-site TRAINING
- Location: BGC and Ortigas
If interested you may apply here; https://lnkd.in/gDkqRfzuor submit your updated resume to jlim@comrise-risewave.com
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Job Type: Full-time
Salary: Php50,000.00 - Php100,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Staff meals provided
Schedule:
- 8 hour shift
- Evening shift
- Flextime
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can you speak any of these languages; Korean, Cantonese, Mandarin, or Vietnamese
