We're Osome -
Entrepreneurs are society’s problem solvers. At Osome, we help entrepreneurs focus on solving problems, empowering them to improve the way we work, travel, communicate, shop, and live. The more problems entrepreneurs can solve, the better our world becomes.
At Osome, we believe entrepreneurs are society's problem solvers. Our mission is to help entrepreneurs focus on solving problems by providing seamless corporate services, accounting, and tax solutions. If you're passionate about customer support, proactive in your approach, and driven to achieve success, we invite you to join our dynamic team as a Client Onboarding Specialist.
This is an opportunity to join a goal-driven startup with big ambitions. Building upon our triumphant Series A raise in 2021, we concluded our Series B funding round in December 2022, further solidifying our commitment to continued growth.
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About the role:
As a Client Onboarding Specialist at Osome, you'll play a pivotal role in guiding clients through the onboarding journey, from KYC up until company incorporation. Your primary focus will be to ensure client satisfaction and understanding of their goals, providing the necessary information to meet their needs. You'll be instrumental in educating customers, setting clear expectations, and aligning processes to empower clients for success.
In this role, you will:
- Communicate with clients to guide them through the onboarding process up until client activation.
- Conduct onboarding meetings, Osome app tours, and webinars to improve Osome product adoption.
- Understand customer context and goals, providing tailored information to best serve their needs.
- Educate customers to ensure they are set for success, aligning on processes and timelines.
- Address onboarding roadblocks, resolve product issues, provide process information, and assist with document collection.
- Provide exceptional customer support during the onboarding process.
- Offer educational materials to help customers adopt best practices, increasing customer loyalty and efficiency.
- Collect customer feedback and collaborate with management to continuously improve our processes.
In addition to demonstrating our Osome Values (Care for customers
and teammates, Continuous improvement, Transparency, Attention to
detail), the role holder will be expected to demonstrate the following:
- Possess a strong passion for delivering exceptional customer experiences.
- Be proactive, resourceful, and able to handle challenges with a positive attitude.
- Demonstrate excellent communication and interpersonal skills.
- Have a keen eye for detail and a commitment to excellence.
- Thrive in a dynamic, goal-driven startup environment.
Our Benefits
Osome grows alongside you, but we already have a few perks:
The opportunity to join a goal-driven startup with big ambitions
An open, inclusive working environment, with founders deeply rooted in the startup space
An agile working model focused on goals and performance
International environment with diverse culture
Competitive remuneration package
Remote-first and flexible working arrangements
Equal Opportunity Statement
At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
