Key Responsibilities:
Respond to Customer Inquiries:Address customer queries and concerns through non-voice channels (email, chat).
Provide accurate and timely information to resolve customer issues.
Assist with Account Management:Guide customers through account setup and basic troubleshooting procedures.
Help customers navigate online platforms and services.
Troubleshoot Technical Issues:Identify and resolve basic technical problems related to the product or service.
Escalate more complex issues to the appropriate department.
Maintain Customer Records:Update and maintain accurate customer information in the company database.
Document customer interactions and issue resolutions.
Collaborate with Team:Work closely with team members to share knowledge and improve overall customer support.
Attend training sessions to enhance product and process understanding.
Adhere to Company Policies:Follow established guidelines and procedures to ensure consistency in customer interactions.
Uphold company standards for customer service excellence.
Job Types: Full-time, Fresh graduate
Salary: Php18,000.00 - Php28,000.00 per month
Benefits:
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Flextime
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
- Yearly bonus
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