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Elevate Outsourcing is in search of a Account Manager who will be working with our clients based in the US. The main goal of the role is to ensure that our clients have a great experience, sustain the relationships and identify opportunities to expand revenue from current customers.
Responsibilities:
- Serve as the lead point of contact for all client account management matters.
- Build and maintain strong, long-lasting clients and VA relationships.
- Meet or exceed company revenue, retention, growth goals and other KPIs.
- Handle the client onboarding process to better understand their needs
- Update clients on project statuses, timelines, and deadlines
- Solve problems by coming up with concrete actions that lead to fast, meaningful solutions. Provide ETAs and solid updates on completion.
- Handle clients and VA emails/calls/messaging check-ins and feedback
- Be the client advocate inside the company to ensure high retention and growth from the business. Proactively offering solutions before being told
- Develop new business with existing clients by staying knowledgeable about their growth needs.
- Maintain account records and thorough documentation of the client interactions and lifecycle of their business
- Ensure we're measuring client success and VA success, analyze and determine how to improve
- Prepare periodic reports on account status and health, clearly communicate the progress to internal and external stakeholders.
- Reply to emails in a timely manner.
- Assist with client outreach.
Requirements:
- At least 3 to 5 years of proven work experience in account management or client relationship management for B2B US-based accounts/businesses.
- Proven knowledge and experience in US-based client retention
- Comfortable in spearheading onboarding calls
- Strong analytical and reporting skills including measuring performance and KPIs
- Excellent communication skills, must be fluent/native in the English language
- Great organization skills as you will need to keep track of multiple client needs, and even multiple projects at the same time for some clients
- Proficient in Google Workspace.
- Experience using HubSpot is a plus
What We Offer:
- Basic Salary
- 13th Month Pay
- Performance bonuses based on achieving metrics
- Paid Service Incentive Leave upon passing probation
- 100% Remote Work
- Monday to Friday, 8AM-5PM EST (8 hours shift with 1 hour break)
- US Holidays
How to Apply:
Please fill out this link: https://forms.gle/PrrHmf4QySXAmHAr6
Job Types: Full-time, Permanent
Salary: Php30,000.00 - Php50,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
Experience:
- Account Management: 3 years (Required)
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