- Must be able to complete all of the duties and responsibilities of the Front Desk Associate.
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervises front guest service agents to ensure that established procedures are followed.
- Establishes procedures, prepares and coordinates schedules, and expedites workflow.
- Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
- Reviews the daily room availability and informs all appropriate staff.
- Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
- Ensures all necessary reports and forms are completed daily.
- Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into the hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of the hotel.
- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Assists front desk agents with resolution of guest problems/complaints as needed.
- Monitors and maintains the front desk area.
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
- Performs other duties as assigned by manager
Qualifications:
- Solid knowledge of Microsoft office
- Basic accounting skills
- An energetic personality.
- Must be willing to work a variety of day/night and weekend shifts.
- Must have strong organizational skills.
- Must be able to work in a team environment.
- Must have excellent interpersonal people and coaching skills.
- Must meet grooming standards.
- Must have excellent communication skills, both verbal and written.
Job Types: Full-time, Permanent
Benefits:
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Application Question(s):
- Willing to start as soon as possible?
Experience:
- front office: 1 year (Required)
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